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Helpdesk Technician

Smartronix, Inc., is an information technology and engineering solutions provider specializing in Cloud Computing, Cyber Security, Health IT, Network Operations, and Mission-Focused Engineering. Smartronix has unparalleled expertise providing advanced technology solutions worldwide to the Department of Defense (DoD), Federal, State and local Governments, as well as to Fortune 1000 commercial clients. Smartronix is an Amazon Web Services (AWS) Premier Partner and a Gold Microsoft Hosting partner.#CJPOST

Responsibilities:

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled.
  • Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns.
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.


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